Agree the scope.
Before work begins.
The written service confirmation for your purchase or shipment defines the agreed work and charges.
Purchase approval
Buying assistance begins after the item list, costs, payment arrangement and seller conditions are agreed. Changes or substitutions need approval.
Receiving and handling
Use the supplied receiving and parcel identification instructions. Photos, checks, consolidation, repacking and storage are included only to the extent agreed.
Product information
Provide accurate product attributes, quantities and required declaration details. Route acceptance is checked for the specific goods and destination.
Freight and destination costs
Confirm chargeable weight, included fees, surcharges, taxes, customs responsibilities and quote validity before dispatch.
Timing, changes and exceptions
Confirm transit starting event and the basis of any estimate. Agree cancellation, seller returns, damage evidence, delivery exceptions and any claims process before service.